The second-hand marketplace Shoppers Express Displeasure Regarding Size Modifications

Vinted users have been reacting angrily due to a modification that led to listings displaying inaccurate size information.

The popular resale platform has altered its size classifications for women's and children's clothes but did not contact every member regarding the update.

Digital Channels Response

Many shoppers and sellers have taken to social media claiming that product pages now present a different size category than originally posted as a result of the reclassification.

The platform stated the updated approach better aligns with comparable marketplaces.

The platform has recommended to review their products and update the measurements by hand if necessary, causing user dissatisfaction.

Sizing System Modifications

Earlier, the sizing featured numerical and alphabetical indicators, like S/8 or M/10.

The revised method features a letter with a size spectrum for example S/UK 8-10.

In some cases, the measurements have been reclassified - such as a large size was previously a 12 but currently displays as UK 16-18.

User Stories

Frankie Bridger, who creates plus-size fashion videos, said the change "makes both selling and buying harder".

"Not many brands say XL is a 20-22," the way the service now categorizes.

Stephanie Gallen, from Glasgow, stated items she posted on Vinted with size 14 labels were displaying on the service as size 20–22.

"Should someone sized 20-22 purchase these they may become frustrated," she stated.

Required Changes

Another shopper, based in Derby, explained she became annoyed because the modification necessitated personal updates the sizes on "every single listing".

"For me this is particularly frustrating, as I'm chronically ill and selling on Vinted has been paramount for me since losing part of my income," she said.

Platform Context

The platform boasts over 100 million members, with 18 million British users.

It has become a favored option to second-hand platforms like eBay and Depop.

This isn't the first time that an unexpected update to the app has proved unpopular: previously, the platform withdrew an update regarding delivery choices following member complaints.